Digital Experiences in Banking: Technology is Only Half of the Story
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This whitepaper highlights the knock-on effect from more digitally enabled markets on consumers’ expectations and preferred methods of interactions in banking.
Fast-track your digital banking projects
Seize the opportunities of the new financial landscape
thanks to our ready-to-go business enablers
Reinventing the banking customer experience beyond transactional services
Banks’ undisputed supremacy in financial services is put at risk by the ongoing mutation of the banking ecosystem. Financial institutions seem to be gradually placed in the role of ’commodities‘. A profound transformation of the regulatory and competitive landscape is sketching out the early stages of a Platform-as-a-Service era, forcing the whole industry to reinvent its business beyond basic transactional services.
Our Digital Banking Platform empowers banks to accelerate their digital transformation and transform their customers’ experience across all channels (mobile, web, conversational). It acts as a flexible and modular service layer, enabling financial institutions to quickly and cost-efficiently overcome the limitations and constraints associated with their legacy system.
How can our Digital Banking Platform support you?
Off-the-shelf products: Fill the gaps in your digital transformation quickly and cost-effectively with ready-to-go solutions
Business accelerators: Accelerate your digital strategy with a wide set of services provided by Worldline and partners
Tailor-made: Translate your specific business needs into efficient, end-to-end solutions thanks to our industry knowledge and UX/UI expertise
Functionalities
- Daily Banking: Accounts and operations, mobile wallets, alerting and push notifications, products online subscription, etc
- Financial coaching: Travel assistant, saving challenges, projects, etc.
- Transfers and payments: SEPA, P2P, Instant Payments, etc.
- Customer service: Secure messaging, document management, etc.
- Security and fraud: Strong Customer Authentication, biometrics, authentication process management, e-Identity, etc.
- PSD2 and Open Banking: FinTechs integration, consent, API monetization suite, etc.
Value for our clients
- Build out channel capabilities in a stepwise approach
- Deliver compelling customer experiences tailored to your audience and bank
- Explore new platform (business) models while guaranteeing security
- Reduce digital innovation uncertainties and costs
Digital Banking Platform – Related products and services
Conversational Platform
Multi-channel conversational platform enabling financial institutions to optimize customer engagement and support thanks to pre-trained bots for messaging and voice channels
Open Banking
Smart and flexible Open Banking suite helping banks to explore new business roles and platform models (PSD2 compliance, API monetization, etc.)
Trusted Interactions
Secure client-advisor messaging solution enhanced with tools to improve advisor efficiency and customer satisfaction (pre-canned answers, document management, collaboration tools, etc.)
Mobile Banking
Innovative and comprehensive catalog of services to build a unique customer experience, whether on a smartphone or tablet and for any operating system
Trusted Authentication
Software-type strong authentication solution intended for banks and any type of organization that needs to secure the remote access to its services by its users (including fingerprint and faceID)
Trusted Services
Provide your customer with a seamless digital experience with Worldline dedicated solutions for Digital Identity, Digital Signature and Digital documents Preservation
More about our Digital Banking Platform
Best Open Banking Provider
Worldline recognized as ’Best Open Banking Provider’ for its Digital Banking Platform at the PayTech Awards 2019
Nailing PSD2 compliance
25 banks in seven European countries have reached the first milestone for PSD2 compliance thanks to equensWorldline.
PayFORUM Award 2018
Our Digital Banking Platform solution won the PayForum Award 2018 in the 'API category.
Whitepaper
Brochure
Digital Banking Platform
Learn more about our modular platform and discover all the ways you could be accelerating your digital strategy with natural, intuitive and engaging customer experiences across channels while benefiting from various off-the-shelf business enablers fuelled by Worldline and pre-vetted partners.Download brochure
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