Customer Services

More than 80 financial institutions across Europe trust us for delivering a quality support to their customers, as well as their internal departments. Are you searching for an experienced and certified partner to outsource customer services? equensWorldline is ready to address challenges you might be facing.






locations across Europe


yearly transactions to


equensWorldline people dedicated in delivering the best customer services


Why equensWorldline Customer Services?

  • Dispute management
  • Cardholder care
  • Risk and fraud management
  • Collection services
  • Payments Investigations
  • Acquiring Back-Office

equensWorldline is ready to support your financial processing related activities at multiple levels:

Realizing the contact with your customer

  • Issuer branded
  • Available Service Desk agents
  • Available Back Office experts
  • Opening hours as agreed
  • Services as agreed

Solving questions for your main office or branches

  • equensWorldline branded
  • 2nd line experts
  • During business hours

Get in touch with us

Interested in our services? Contact one of our experts