Engage your clients with efficient messaging and secure document management
Meeting customer expectations in digital services is a major challenge for financial institutions today. In a time of exponential growth of messaging, customers continue to expect a personalized and fast response for each request. How can these customer expectations be met by institutions despite the decreasing availability of resources?
And you, how do you deal with re-creating customer trust and ultimately improving engagement?
equensWorldline supports you in this challenge with WL Trusted Interactions, an innovative client-advisor secure messaging solution that leverages semantic analysis, document sharing, team work collaboration, and workforce management to enhance digital interactions. During WL Trusted Interactions’ over 15-years history, the security of +20 million webmails has been guaranteed and thousands of advisors have been assisted during their daily work.
Our secure and modular solution aims to empower advisors with effective tools. It can be deployed cost-effectively (per-usage pricing model) in a couple of weeks (SaaS delivery model) into any banking environment.
Enhance your customers’ engagement
Provide them with a confidential communication channel for secure messaging and document sharing
Enable them to easily reach their advisor at any time, on any device and through any written channel
Give them more timely, reliable and personalised answers to their requests
Boost your advisors' productivity
Empower them with an effective toolbox, improving quality and efficiency in their daily work while increasing the number of customers’ touchpoints
Reinforce their team spirit, benefit from internal and external experts’ advices
Control your costs and improve your activity
Follow the evolution of your team efficiency and compare it to other teams
Optimise your team's workload and widely communicate with your customer base
Security and confidentiality
Guarantee a high level of confidentiality and security to your customers
Customer web and mobile messaging front-end
Messaging (ex. email, Whatsapp)
Project document sharing and validation
Security and confidentiality of data
Self-service (ex. chatbot)
Centralized and contextualized customer interactions
Automated personalized answers fuelled by semantic analysis
Internal support requests, internal notes to strengthen teamwork
Customized dashboards and reports
Marketing and communication campaigns
Balancing workload and absence management
Tempering and supervision
State-of-the art security features
Secure and seamless interactions between customers and advisors
In most organisations today, customer service and communications tend to be managed remotely. In this particular context, advisors have to handle an increasing flow of customer requests, putting client trust and intimacy at risk. Our solution WL Trusted Interactions helps our customers, including banks, to ensure the quality and relevance of all their customer service interactions thanks to, for example, semantic analysis and supervision functions.
They trust us
How to meet the growing expectations of bank customers despite the lack of resources?
This infographic explains how to boost advisors’ efficiency by automating low-stake tasks with AI and focusing human expertise on value-added interactions.
To ensure your contact centers are always as efficient and accessible as possible, we designed a multi-channel Cloud-native solution enriching WL Trusted Interactions channels: voice, chat, SMS, social network, fax, and voice biometrics.
Industrialised solutions for identification and authentication, guaranteeing a secure access to all your online services.
Contact our expert
Lisa HennebelleProduct Manager
Since 2006, Lisa has handled various positions within Worldine such as IT project and team manager, business developer and bid manager. These roles led to her specialization in digital services and gave her all necessary skills and knowledge for the Product Manager position. She is currently responsible of WL Trusted Interactions product, focused on international banks and insurances companies.