Simplify the onboarding process and improve customer conversion rate while reducing related costs

 

Annoying subscription processes can cause high dropout rates and reduce the gain of new customers. At the same time, the cost of non-digital contract processing is increasing and it’s important to propose the best onboarding experience to future customers.

Multi-channel subscription process
To help you deal with these challenges, we offer a ready-to-use multi-channel subscription process, branded to your company or integrated in your own process using our APIs. Our multi-channel solution allows your prospects to start and resume the onboarding process from anywhere: Online, Point of Sale, Mobile, Desktop or Digital Assistant. The onboarding process is simple, fast, efficient and UX oriented, in order to increase conversion rates and to reduce onboarding costs and delays.

In addition, to help you with fraud detection, we offer an embedded Identity solution with a hub interconnection to ID Proofing and ID Provider platforms. We are able to provide connectors to your existing KYC and AML solutions. Our customer onboarding solution helps you build processes that are compliant with European regulation and adapted to local regulation.

Digital signature
Regarding the digital signature, Worldline has its own Certificate Authority (AC) MediaCert which can issue electronic signature and electronic seal certificates. With our solution, onboarding gets simple and available from anywhere, at any time, on any device.

We provide pay as you use and short time deployment (from 4 to 6 months) to help you create a ROI by increasing enrolment rate of your prospects and customers, gain attractiveness by offering an innovative connected experience to your prospects and customers.

Mobile Banking, Customer on boarding

file

Key benefits

Discover more about our solution for customer onboarding and how it improves customer conversion rate while reducing related costs. We provide all the components to build a best-in-class onboarding solution which will seamlessly fit with your business needs and tools.

A cross-channel solution

Offer your customers a renewed user experience using the latest technologies. Available from anywhere, at any time, with any device, and tailored to your client’s situation. 

Modularity, Flexibility & Customisation

Customise processes and offer a wide range of use-cases by selecting the modules that best suit your needs, e.g.: ID Broker Hub, ID proofing Hub, e-contracting, e-archiving, notifications, statistics, and more to come. 

Regulatory Compliance & Security

We provide our own legal archiving modules and can assist your with KYC tools/procedures. Our solution is compliant with major European regulations (ex. GDPR) as well as with eiDas, thanks to our own Certification Authority MediaCert. 

Example of use-case

This is a workflow example running through various modules which can be easily implemented with our solution.
 

file

Discover our related offerings

WL Trusted Interactions

Engage your clients in a close relationship with digital messaging and sharing. 

Push solution

Use our omni-channel push facilities to better engage your customers. 

Mobile Competence Center

A concentrate of skills to design and develop delightful mobile experiences.  

WL Conversational Platform

Multi-channel conversational platform  for customer engagement and support, fuelled with pre-trained bots for messaging and voice channels.

 

Identity and Authentication

Industrialised solutions for identification and authentication, guaranteeing a secure access to all your online services.