Customer Interactions

 

Deliver personalised experiences to create emotions and engagement

As a European leader in payments, Worldline has more than 50 years of experience in hosting and processing sensitive data. We are convinced that, if data is the fuel, mastering Customer Interactions is the key to deliver personalised services in line with end users’ expectations and lifestyle. Already supporting financial institutions in their digital transformations, we have developed a wide set of skills and solutions to help you take up the challenge of moving towards personalised customer journeys and increased customer engagement. 
 

Customer Interactions is the key component of personalised and contextual banking

Find out how our skills and products dedicated to Customer Interactions can help Lauren, William and James in their digital daily life.

Our customer interactions services

WL Conversational Platform

Multi-channel platform  for customer engagement and support, fuelled with pre-trained bots for messaging and voice channels  

Push solution

Use our omni-channel push facilities to better engage your customers 

WL Trusted Interactions

Engage your clients in a close relationship with digital messaging and sharing 

Mobile Competence Center

Advanced skills to design and develop delightful mobile experiences.  

Digital Onboarding & Contract solution

Multi-channel subscription solution for customer onboarding, digital signature and preservation of electronic documents.

 

They trust us

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This infographic explains how our Conversational Platform will boost your business and help you to make the most of fast-moving market trends and needs.

Download infographic

This whitepaper highlights the knock-on effect from more digitally enabled markets on consumers’ expectations and preferred methods of interactions in banking.
Download whitepaper Bridging Human and Digital Experiences in Banking

This infographic explains how to boost advisors’ efficiency by automating low-stake tasks with AI and focusing human expertise on value-added interactions.
Download whitepaper Bridging Human and Digital Experiences in Banking

related solutions

Identity and Authentication

Industrialised solutions for identification and authentication, guaranteeing a secure access to all your online services. 

Open Banking

Broad portfolio of Open Banking services (PSD2 compliance, XS2A TPP, API monetisation, etc.) and Premium use-cases (credit scoring, cash management, etc.)