Privacy Policy


This page has been amended on 25 May 2018

At equensWorldline, we respect the privacy needs of our website visitors. This Privacy Policy provides you with information about how we collect personal data through our website (excluding the connected websites belonging to businesses under the direct or indirect supervision of equensWorldline), and how we use, store or share that personal data. As a payment service provider, we place the utmost importance in security and trust. That’s why it is important to us that you understand how we handle your personal data.

We would also like to remind you of the rights you have and the ways in which you can control what happens to your personal data you provide to us through the use of our website.

We have established a Data Protection Officer Community, consisting of a Corporate Data Protection Officer and Local Data Protection Officers, who ensure a consistent, uniform and high level of data protection throughout the equensWorldline organization and ascertain that equensWorldline acts in compliance with the applicable EU Data Protection Regulation (EU) 2016/679 as well as the applicable local data protection laws.

If you have any questions regarding our Privacy Policy, please feel free to contact our Corporate Data Protection Officer.

equensWorldline SE
Hans-Georg Pelster
Hahnstraße 25, 60528 Frankfurt am Main, Germany
Mail


About equensWorldline
equensWorldline SE, Eendrachtlaan 315, Utrecht, the Netherlands, Chamber of Commerce Midden Nederland, Nr. 30220519, is the pan-European leader in payments and transactional services. Being part of the Worldline Group, we combine long-standing proven expertise in traditional mass payment systems and innovative e-commerce and mobile payment solutions. 


What personal data do we collect?
equensWorldline collects data received through this website that personally identifies you (hereinafter referred to as “personal data”): first name, last name, company name, country, email address, gender, contact history, IP address, cookie-settings, cookies and data about your website visits. This data is collected via several  forms on our website (‘Subscribe to our newsletter form’, ‘Download whitepaper form’, ‘Download Infographic form’ and ‘Servicedeskcontact form’), emails received from you and information provided by accepting cookies on our website.

equensWorldline does not collect data that falls under the special categories of personal data (e.g. data revealing health, racial or ethnic origin, political opinions, religious or philosophical beliefs).


What do we use the personal data for?
We collect personal data for the following purposes:

To contact you
We collect and use your personal data in order to be able to follow up on questions, messages or information requests you submitted via a contact form on our website or via email.

To analyze the use of our website
Via Google Analytics software we collect information that is provided by web browsers and servers, in order to be able to optimize the performance and usability of our website and to analyze the effect of (online) marketing campaigns. We collect the following data: 

  • acquisition information: how we get website traffic (traffic source by channel)
  • behaviour information: what visitors are actually doing on our website (e.g. page views, average time on page: bounce rate etc.)
  • conversion information: how people convert on our website


This information is automatically captured via cookies each time you visit our website. For more information about the cookies we use, please read our Cookie Notice.


To provide requested information

We use personal data provided by our website visitors (e.g. subscription to online newsletter or request for information) to send them our online newsletter  or other information they have requested and to have them download a whitepaper or infographic. Website visitors have to provide us with their consent to receive the online newsletter or requested information as well as to be able to download a whitepaper or infographic. Please note that website visitors will always have the option to unsubscribe. Please see for more information Consent management.

Whenever we provide a website visitor the option to register in order to receive information, we will refer to this Privacy Policy.


Use of cookies
We use cookies to store information that helps us establish whether you have visited the website before. We use cookies for the following objectives:

  • to monitor  the activity of the visitors of our website
  • to examine how we can make our website even more user-friendly
  • for research and analyses of our website statistics

In addition to our own cookies, we use various third party cookies to report usage statistics of the website.

Our Cookie Notice explains what cookies are, which cookies we use and how we use them, how third-parties may use cookies on our website, your choices to adjust the cookies settings in your browser and some additional information about cookies. It is possible that our Cookie Notice will be adjusted in the near future. Therefore, we recommend that you regularly check our Cookie Notice for any changes.


Sharing and transfer of personal data
We only share personal data with third parties who work on our behalf if this is needed to fulfill your subscription to our newsletter (sending you our newsletter), evaluating the usefulness of this website (by means of the use of cookies), data management and/or technical support (maintenance of the subscription application and connected databases). These third parties are only allowed to use personal data for the agreed purpose and not allowed to sell your personal data to other third parties.  

If you want to withdraw your consent regarding the processing of your personal data, please contact our Corporate Data Protection Officer at dsb-ew@equensWorldline.com. If you contact the Corporate Data Protection Officer, please indicate the web address (URL) where you provided the personal data and the specific personal data that should be corrected or deleted. To prevent misuse of your right of withdrawal, we will ask you to provide appropriate identification.


Dispute resolution
If you have any complaints regarding our Privacy Policy, you can submit your complaint to our Corporate Data Protection Officer, who will investigate and attempt to resolve complaints and disputes.

equensWorldline SE
Hans-Georg Pelster
Hahnstraße 25, 60528 Frankfurt am Main, Germany
Mail


How we secure the collected data
As a payment service provider we keep security of our data in high regard. This is no different for the personal data of our website visitors. To that end, we provide appropriate administrative, operational, technical and physical security controls to secure the data we collect through our website.

Your personal data will be treated confidential and only processed by those who are entitle to process your personal data for the time needed and within the context of the purpose of the processing.


Retention and deletion
We will retain your personal data for as long as you have a  subscription to our online newsletter; as needed for the purposes outlined in this Privacy Policy; as necessary to comply with our legal obligations (e.g. to honour opt-outs) and to resolve disputes.

At the end of the retention period (if you have un-subscribed to our newsletter; after you have downloaded content of our website for which you have to subscribe; after we have replied on your request admitted to the contact form on our website), we will delete your personal data permanently within one (1) year, unless prohibited by law.

The retention period of the cookies used on our website can be find our Cookie Notice.

Consent management
If you want to receive our online newsletter, you have to provide us with your consent by completing the ‘Subscribe to our newsletter form’ on our website. After submitting, you will receive an email with the request to click on the link to confirm your email address. The online newsletter will be provided to you via email. Each email will contain a link in the footer of the email to unsubscribe.

If you want to download a whitepaper or infographic, you have to provide us with your consent by completing the ‘Download whitepaper form’ respectively the ‘Download Infographic form’ on our website.

If you use our ‘Servicedeskcontact form’ on our website for requests for information, we will also ask you for your consent to use your personal data to respond to you.


Rights of data subject
We would like to remind you of the rights you have as a data subject:

1. the right to be informed 
The data subject has the right with regard to its personal data, to request for information about what kind of its personal data is being processed and the reason for the processing thereof.

2. the right of access
The data subject has the right with regard to its personal data, to receive a copy of  its personal  data being processed.

3. the right to rectification
The data subject has the right with regard to its personal data, to have its inaccurate personal data rectified and to have its incomplete personal data completed.

4. the right to erasure (‘right to be forgotten’)
The data subject has the right with regard to its personal data, to request for its personal data to be deleted permanently.

5. the right to restriction of processing
The data subject has the right with regard to its personal data, to request for restriction of  the processing of its personal data in certain circumstances, such as in case of the accuracy of the personal data being contested by the data subject during the period to verify the accuracy thereof by the controller.

6. the right to data portability
The data subject has the right with regard to its personal data, to request for its personal data to be returned to the data subject itself or transferred to another controller appointed by the data subject.

7. the right to object  
The data subject has the right with regard to its personal data, to object against the processing of its personal  data for specific purposes such as statistical and direct marketing purposes.

8. the right not to be subject to a decision based solely on automated processing 
The data subject has the right with regard to its personal data, to object to a decision based solely on automated processing  and request for a human review on the decision.

9. the right to withdraw
The data subject has the right with regard to its personal data, to withdraw its prior given consent for the processing of its personal data. By withdrawing its consent, the processing thereof will stop.

Please see for more information article 12 – 22 of the EU Data Protection Regulation (EU) 2016/679.

If you want to exercise one of the above rights regarding the processing of your personal data, please contact our Corporate Data Protection Officer. If you contact the Corporate Data Protection Officer, please indicate the web address (URL) where you provided the personal data. To prevent misuse of your rights, we will ask you to provide appropriate identification.